Privacy Policy
1. Introduction
State Elite Security ("we," "us," "our") operates State Elite Security ("Service"). This Privacy Policy describes how we collect, use, disclose, and protect information when you use our Service.
2. Information We Collect
2.1 Contact Information
- Name and email address (when you contact us, request a quote, or subscribe to updates)
- Company name and message content, when provided
2.2 Service Data
- Data you provide to the Service for processing
- Generated reports, analyses, and workflow outputs
- Project history and activity logs
2.3 Usage Data
- Service interaction logs (features used, session frequency)
- Browser type, device information, IP address
- Session data and authentication events
2.4 Communications
- Support requests and correspondence
- Feedback and survey responses
3. How We Use Information
We use collected information to:
- Provide the Service: Process your requests, generate outputs, maintain your account
- Improve the Service: Analyze usage patterns, fix bugs, enhance features
- Communicate: Send service notifications, billing information, and updates
- Comply with Law: Meet legal obligations, respond to lawful requests
- Protect Rights: Detect fraud, prevent abuse, enforce our Terms
4. Legal Basis for Processing
- Contract Performance: Processing necessary to provide the Service
- Legitimate Interest: Service improvement, security, fraud prevention
- Consent: Marketing communications (opt-in only)
- Legal Obligation: Compliance with applicable laws
5. Information Sharing
We do NOT sell personal information. We share information only as follows:
5.1 Service Providers
We use third-party providers for payment processing, cloud infrastructure, email delivery, and analytics (anonymized data only). All providers are bound by data processing agreements.
5.2 Legal Requirements
We may disclose information when required by law, subpoena, court order, or governmental request.
5.3 Business Transfers
In the event of a merger, acquisition, or sale, Customer data may be transferred. We will notify affected Customers before data is subject to a different privacy policy.
6. Data Security
We implement industry-standard security measures including:
- Encryption in transit (TLS 1.2+) and at rest (AES-256)
- Access controls and role-based permissions
- Regular security assessments of our infrastructure
- Audit logging of all data access
- Incident response procedures
Despite these measures, no system is completely secure. We cannot guarantee absolute security of your data.
7. Data Retention
| Data Type | Retention Period |
|---|---|
| Account information | Duration of subscription + 90 days |
| Service data and outputs | Duration of subscription + 1 year |
| Billing records | 7 years (legal/tax requirements) |
| Usage logs | 12 months |
| Support correspondence | 3 years |
After retention periods expire, data is securely deleted or anonymized.
8. Customer Rights
Depending on your jurisdiction, you may have the right to:
- Access: Request a copy of your personal data
- Correction: Request correction of inaccurate data
- Deletion: Request deletion of your personal data
- Portability: Receive your data in a structured, machine-readable format
- Objection: Object to certain processing activities
- Restriction: Request restriction of processing
- Withdraw Consent: Withdraw consent for consent-based processing
To exercise these rights, contact privacy@licensedsecurityofficers.com. We respond within 30 days.
9. International Transfers
If we transfer data outside your jurisdiction, we ensure appropriate safeguards are in place, including Standard Contractual Clauses or equivalent mechanisms.
10. Children's Privacy
The Service is not directed at individuals under 18. We do not knowingly collect personal information from children.
11. Cookies and Tracking
This is a static website. We do not use essential, authentication, or advertising cookies, and we do not use tracking pixels. We use privacy-respecting, cookieless analytics that do not track users across sites. See our Cookie Policy for details.
12. California Privacy Rights (CCPA)
California residents have rights to know, delete, and opt out of data sales (we do not sell data). We do not discriminate against users who exercise privacy rights.
13. European Privacy Rights (GDPR)
For EU/EEA residents, our legal bases for processing are described in Section 4. You may lodge a complaint with your local data protection authority.
14. Changes to This Policy
We may update this Privacy Policy periodically. Material changes will be communicated via email at least 30 days before taking effect.
15. Contact
For privacy inquiries: privacy@licensedsecurityofficers.com